Help
- How can I get a job or internership?
- How can I get a free sticker?
- Do you sell your products online?
- How do I contact Dealer Services or become a dealer/distributor?
- Do you sponsor any events?
- How can I get a media kit or press material?
- What is your overall warranty policy?
- What are your specific warranty guidelines?
- How do I warranty a product? (North America)
- How do I warranty a product? (All Others)
How do I warranty a product? (All Others)
Drop in to your local Special Blend Authorized Dealer with your claim. Include a copy of the original proof of purchase (receipt).
The shop will validate the claim and call us direct to arrange a Return Authorization number. They will handle your claim for you.
Customers are responsible for shipping charges to Special Blend. Overnight and 2-Day shipments to Special Blend will be returned in the same manner at our expense. W48 GOES INTO EFFECT WHEN WE RECEIVE THE PRODUCT. (What is W48? This means the product will be on its way back to you in 2 business days.) Within 48 hours of receipt of product, the claim will be handled in one of the following ways:
- If the returned product is within the valid warranty period of one year and judged by Special Blend to be defective, we will repair or replace the product. The warranty remains valid on repaired and replaced items for the balance of one year from the original purchase date.
- If the problem is determined to be not covered under warranty but can be repaired, we will call with a quote, and to get authorization to proceed with the repair.
- If the problem is not covered under warranty nor repairable, the product will be returned as is.