Help
- How can I get a job or internership?
- How can I get a free sticker?
- Do you sell your products online?
- How do I contact Dealer Services or become a dealer/distributor?
- Do you sponsor any events?
- How can I get a media kit or press material?
- What is your overall warranty policy?
- What are your specific warranty guidelines?
- How do I warranty a product? (North America)
- How do I warranty a product? (All Others)
How do I warranty a product? (North America)
STEP ONE
- Evaluate the validity of the claim.
- Was the product purchased in the last 12 months?
- Does the damage appear to be attributable to defective materials or workmanship?
- Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
STEP TWO
- Bring the product to the store where it was purchased OR call for a Return Authorization (RA) Number.
- Consumers call 1-877-327-4484. Dealer Line: 866-322-4484.
- Tell us WHAT you are sending back-describe the product.
- Tell us WHY you are sending it back-describe the problem.
- Record the RA# and details for future reference.
STEP THREE
- Pack and ship the product immediately!
- Include a copy of the original proof of purchase (receipt).
- Include a brief description of the problem and the RA#.
- Mark the defect clearly with a piece of masking tape.
- Print the RA# clearly on the outside of the box.
Ship the claim to:
Product Service
Attention: Warranty RA#______________
30 Community Dr Ste 3
South Burlington, VT 05403-6834
Street addresses are required. We cannot return ship to a PO Box.
W48 is our Product Service and Warranty Program: We’ll try our best to have your claim repaired or replaced and on its way back to you within 2 business days of receiving it -48-, get it? That’s the best warranty program in the industry and it’s all part of Special Belnd’s commitment to get you back on the mountain as quickly as possible.